Speed or Cost?
Let your customers decide.
Give your customers accurate shipping information for each shipping method.
Proactively communicate with your customers when their package is arriving. In case of extreme weather conditions, notify your customers about pottential delays.
Let your customers know when the package is close by, scheduled for delivery and as soon as it got delivered.
Communicate with your customers via the channels they are using, email, SMS, Facebook Messanger or even Alexa or Google Home.
Notify your customers regrading their Web or In-Store orders.
If you are shipping via multiple items via multiple packages from different locations, communicate what each package contains and when they should expect the rest of their items to arrive.
Friction-free returns experience is a key part of the overall shopping experience.
Give your customers the chance to track their return and communicate proactively with refund updates.
Build loyalty and boost sales with our self service, fully customizable solution that imporves the overall customer experience.
Drive repeat purchases.
Did you know that your customers are at least 4X more likely to open emails regarding their purchases then pure marketing emails?
Use this opportunity to educate your customers about additional products that work best with their current purchase.
We fully integrate with any personalization engine that you might already have such as Nosto or SailThru.
Understand the voice of your customer and align your entire company around customer happiness.
NPS measures Customer Loyalty, it does not require a statistician to calculate it, but it needs your entire organization to focus improving it!
CSAT measures how your products and services meet or surpass your customers expectation.
Measuring Happiness means having a deep understanding of your NPS and CSAT and how they complement each other. Together, they give you the tools to quantify and improve the overall experience you company provides.
Customer Service Cost Reduction
32%
Customer Satisfaction Increase
28%
Where is my order question reduction
Customer Service Cost Reduction
28%
Customer Satisfaction Increase
19%
NPS Increase
16%
CSAT Increase
Basics
Email Notifications
SMS Notifications
API Notifications
Order and Package Lookup
Knowledge Base
Pro Support
Custom Branding
Tracking above $50K in revenue / month
Multi-User Account
Package Tracking
Email Notification
Tracking Page
SMS Notification
Zendesk Admin Tracking
Engage and Convert
Tracking Page Promo Banners
Email Promo Banners
SMS Links
Analyze and Improve
Package Tracking Dashboard
Google Analytics Integration
Processing Time Analysis
Shipping Time Analysis
End2End Delivery Time Analysis
Omni-Channel Delivery Time Analysis
NPS & CSAT Analytics
Customer Survey
NPS (Net Promoter Score)
CSAT (Customer Satisfation)
Notification Types
NPS & CSAT
Shipment Out for Deliver
Shipment Delivered
Shipment Exception
Order Received
Order Shipped
Shipment Canceled
Shipment Received
Shipment in Transit
Shipment Failed Attempt
Shipment Picked Up
Shipping Services
UPS
USPS
FedEx (coming soon)
DHL Express (coming soon)
Other Shipping Service Request
Supported Platforms / Integrations
Magento 2
Custom Order Import via API
Zendesk
Google Product Feed
RMS (ERP)
Aptos (ERP)
Magento BI / RJ Metrics Integration
Custom BI Platform Integration
Advanced Features
Self Service - Order Cancellation
Self Service - Item Cancellation
Buy Online Pickup in Store Tracking
Buy In Store Order Tracking
Features Coming Soon to the public...
Self Service Return
Returns Tracking
Returns RMA
Estimate Delivery Time on Product and Checkout page
Self Service Exchange
Returns Shipping Label Generation
Returns to Gift Card/Store Credit
Return to Store
Advanced Analytics
Customer Effort Survey and Analytics
Voice Assistant Integration
Chatbot Integration