Customer Experience Starts after the first purchase.

View Details

Set Expectations from the Begining. Convert and Drive Revenue.

Accurate delivery estimations on the product page to eliminate the guesswork.

Estimate Delivery Time.

Speed or Cost?
Let your customers decide.

Give your customers accurate shipping information for each shipping method.

Track Every Package.

Answer the #1 Customer Service Question!
Where is my order?

Effortless Omni-Channel package tracking and proactive updates!
Increase Customer Satisfaction and Decrease Customer Service cost.

When?

&
What?

Proactively communicate with your customers when their package is arriving. In case of extreme weather conditions, notify your customers about pottential delays.
Let your customers know when the package is close by, scheduled for delivery and as soon as it got delivered.
Communicate with your customers via the channels they are using, email, SMS, Facebook Messanger or even Alexa or Google Home.

Notify your customers regrading their Web or In-Store orders.
If you are shipping via multiple items via multiple packages from different locations, communicate what each package contains and when they should expect the rest of their items to arrive.

Manage Returns and Exchanges.

Friction-free returns experience is a key part of the overall shopping experience.

Give your customers the chance to track their return and communicate proactively with refund updates.
Build loyalty and boost sales with our self service, fully customizable solution that imporves the overall customer experience.

Engage and Convert.

Drive repeat purchases.

Did you know that your customers are at least 4X more likely to open emails regarding their purchases then pure marketing emails?
Use this opportunity to educate your customers about additional products that work best with their current purchase.
We fully integrate with any personalization engine that you might already have such as Nosto or SailThru.

Analyze to Improve.

Monitor your logistics and analyze your exceptions.

Identify packages that are shipping exception and escalate them automatically to relevant teams to prevent customer service requests.
Offer your Customer Service team the tool they always needed. With direct integration into Zendesk.

Improve Net Promoter Score (NPS)
& Customer Satisfaction (CSAT)

Understand the voice of your customer and align your entire company around customer happiness.

NPS measures Customer Loyalty, it does not require a statistician to calculate it, but it needs your entire organization to focus improving it!

CSAT measures how your products and services meet or surpass your customers expectation.

Measuring Happiness means having a deep understanding of your NPS and CSAT and how they complement each other. Together, they give you the tools to quantify and improve the overall experience you company provides.

Self Service & Chat Bot Automation.

Decrease Cost.
Improve Satisfactions.

Stay connected with your customer on their hours, even if you are not available. Answering basic order related questions as well as performing returns consist of over 50% of the Customer Service Questions. Now all these can be automated, and communication is now available through the channels your customers preffer. Let's decrease together the phone calls and wait time.

Our Customers.

 
21%

Customer Service Cost Reduction


32%

Customer Satisfaction Increase


28%

Where is my order question reduction

23%

Customer Service Cost Reduction


28%

Customer Satisfaction Increase


19%

NPS Increase


16%

CSAT Increase

 

A Fully Integrated Solution.

360° ecosystem

You will be able to deliver a superior customer experience when all your systems are fully and seamplesly integrated.

We did just that! We are delivering in all touchpoints, starting from your Website and Store into your Order Management System. Helping out Customer Service with direct integration into Zendesk of valuable information such as shipping data from UPS and USPS. We are also delivering all order notifications with 1:1 personalization from SailThru and Nosto. To optimize the entire order flow we deliver you all the data directly into your preffered BI tool.

We are fully integrated with everyone:)

Logistics Partners.

And Shipping Providers.

Let's Get to Work!

My Average Order Value is and on average I have about orders each month.

Free

$ 0

/month

Startup

$ 0

/month

PRO

$ 0

/month

Basics

Email Notifications

Unlimited
Unlimited
Unlimited

SMS Notifications

Unlimited
Unlimited

API Notifications

Unlimited
Unlimited

Order and Package Lookup

Knowledge Base

Pro Support

Custom Branding

Tracking above $50K in revenue / month

Multi-User Account

Package Tracking

Email Notification

Tracking Page

SMS Notification

Zendesk Admin Tracking

Engage and Convert

Tracking Page Promo Banners

Email Promo Banners

SMS Links

Analyze and Improve

Package Tracking Dashboard

Google Analytics Integration

Processing Time Analysis

Shipping Time Analysis

End2End Delivery Time Analysis

Omni-Channel Delivery Time Analysis

NPS & CSAT Analytics

Customer Survey

NPS (Net Promoter Score)

CSAT (Customer Satisfation)

Notification Types

NPS & CSAT

Shipment Out for Deliver

Shipment Delivered

Shipment Exception

Order Received

Order Shipped

Shipment Canceled

Shipment Received

Shipment in Transit

Shipment Failed Attempt

Shipment Picked Up

Shipping Services

UPS

USPS

FedEx

DHL Express (coming soon)

Shippo

EasyPost

Other Shipping Service Request

Supported Platforms / Integrations

Magento 2

Custom Order Import via API

Zendesk

Google Product Feed

RMS (ERP)

Aptos (ERP)

Magento BI / RJ Metrics Integration

Custom BI Platform Integration

Advanced Features

Self Service - Order Cancellation

Self Service - Item Cancellation

Buy Online Pickup in Store Tracking

Buy In Store Order Tracking

Features Coming Soon to the public...

Self Service Return

Returns Tracking

Returns RMA

Estimate Delivery Time on Product and Checkout page

Self Service Exchange

Returns Shipping Label Generation

Returns to Gift Card/Store Credit

Return to Store

Advanced Analytics

Customer Effort Survey and Analytics

Voice Assistant Integration

Chatbot Integration