Set Expectations from the Begining. Convert and Drive Revenue.
Accurate delivery estimations on the product page to eliminate the guesswork.
Speed or Cost?
Let your customers decide.
Give your customers accurate shipping information for each shipping method.
Answer the #1 Customer Service Question!
Where is my order?
Effortless Omni-Channel package tracking and proactive updates!
Increase Customer Satisfaction and Decrease Customer Service cost.
Proactively communicate with your customers when their package is arriving. In case of extreme weather conditions, notify your customers about pottential delays.
Let your customers know when the package is close by, scheduled for delivery and as soon as it got delivered.
Communicate with your customers via the channels they are using, email, SMS, Facebook Messanger or even Alexa or Google Home.
Notify your customers regrading their Web or In-Store orders.
If you are shipping via multiple items via multiple packages from different locations, communicate what each package contains and when they should expect the rest of their items to arrive.
Friction-free returns experience is a key part of the overall shopping experience.
Give your customers the chance to track their return and communicate proactively with refund updates.
Build loyalty and boost sales with our self service, fully customizable solution that imporves the overall customer experience.
Drive repeat purchases.
Did you know that your customers are at least 4X more likely to open emails regarding their purchases then pure marketing emails?
Use this opportunity to educate your customers about additional products that work best with their current purchase.
We fully integrate with any personalization engine that you might already have such as Nosto or SailThru.
Monitor your logistics and analyze your exceptions.
Identify packages that are shipping exception and escalate them automatically to relevant teams to prevent customer service requests.
Offer your Customer Service team the tool they always needed. With direct integration into Zendesk.
Understand the voice of your customer and align your entire company around customer happiness.
NPS measures Customer Loyalty, it does not require a statistician to calculate it, but it needs your entire organization to focus improving it!
CSAT measures how your products and services meet or surpass your customers expectation.
Measuring Happiness means having a deep understanding of your NPS and CSAT and how they complement each other. Together, they give you the tools to quantify and improve the overall experience you company provides.
Stay connected with your customer on their hours, even if you are not available. Answering basic order related questions as well as performing returns consist of over 50% of the Customer Service Questions. Now all these can be automated, and communication is now available through the channels your customers preffer. Let's decrease together the phone calls and wait time.
You will be able to deliver a superior customer experience when all your systems are fully and seamplesly integrated.
We did just that! We are delivering in all touchpoints, starting from your Website and Store into your Order Management System. Helping out Customer Service with direct integration into Zendesk of valuable information such as shipping data from UPS and USPS. We are also delivering all order notifications with 1:1 personalization from SailThru and Nosto. To optimize the entire order flow we deliver you all the data directly into your preffered BI tool.
Order and Package Lookup
Tracking above $50K in revenue / month
Zendesk Admin Tracking
Engage and Convert
Tracking Page Promo Banners
Email Promo Banners
Analyze and Improve
Package Tracking Dashboard
Google Analytics Integration
Processing Time Analysis
Shipping Time Analysis
End2End Delivery Time Analysis
Omni-Channel Delivery Time Analysis
NPS & CSAT Analytics
NPS (Net Promoter Score)
CSAT (Customer Satisfation)
NPS & CSAT
Shipment Out for Deliver
Shipment in Transit
Shipment Failed Attempt
Shipment Picked Up
DHL Express (coming soon)
Other Shipping Service Request
Supported Platforms / Integrations
Custom Order Import via API
Google Product Feed
Magento BI / RJ Metrics Integration
Custom BI Platform Integration
Self Service - Order Cancellation
Self Service - Item Cancellation
Buy Online Pickup in Store Tracking
Buy In Store Order Tracking
Features Coming Soon to the public...
Self Service Return
Estimate Delivery Time on Product and Checkout page
Self Service Exchange
Returns Shipping Label Generation
Returns to Gift Card/Store Credit
Return to Store
Customer Effort Survey and Analytics
Voice Assistant Integration